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An Adfiap publication promoting excellence in developing banking An Adfiap publication promoting excellence in developing banking
What customers want from brands in 2015 They want information via mobile and in real time, and they look for brands who take corpo- rate social responsibility seriously. An infographic from Reuven Gorsht ex- amines how customers shop, where they get in- formation and what they expect from brands this year. According to the infographic, customers:

What customers want from brands in 2015


They want information

 

via mobile and in real time, and they look for brands who take corpo- rate social responsibility seriously. An infographic from Reuven Gorsht ex- amines how customers shop, where they get in- formation and what they expect from brands this year. According to the infographic, customers:

 

 

Disregard advertising. Seventy-five percent of people don’t believe companies are truthful in advertisements.

 

 

Want real-time information. Eighty-nine per- cent of customers say having real-time prod- uct availability would affect their shopping choices.

 


Pay attention to corpo- rate social responsibil- ity. Sixty-nine percent of customers say they’re more likely to buy from brands that publicly dis- cuss their corporate social responsibility contributions than those that don’t.

 

 

 Are mobile. Seventy-three percent of men and 63 per- cent of women don’t go

 

more than an hour without checking their

phones.

 

 

Trust the internet. Ninety-two percent say they have more confidence in information they find online than anywhere else.

 


 


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